Canon RM-Software Manual de usuario

ENGLISHNetwork Video Recording SoftwareRM SeriesAdministrator’s ManualMake sure you read this manual before using the software.

10Chapter 5 Setting a Recording ScheduleFlow of Recording Schedule Settings ... 72

100You can change the camera angle or adjust the image quality for a camera in the video window.Get Control of a Camera➀ Camera angle control buttonsC

Operate the Camera101Day-to-Day Operations6 Use Pan/Tilt/Zoom from the Video WindowYou can also use the pan/tilt/zoom feature from the video window.➀

102Change the Camera Angle Using a Panorama ImageChange the camera angle by specifying a position on a panorama image.The frame is yellow when you hav

Operate the Camera103Day-to-Day Operations6➅ [Settings]Displays the [Silence Detection Settings] dialog box.➆ Hide options buttonHides the options of

104View a Live EventYou can display past events in the [Live Events Log] window.When the Viewer starts, you can open the [Live Events Log] window to s

Check Events105Day-to-Day Operations6Search for EventsYou can search past events and play back the event.➀ [Description]Enter the search criteria (eve

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Chapter 7Operation and Management❏ Error and warning level events❏ How to check the status of the Storage Server❏ Disk space management

108Events Indicating Errors or Warning Levels and Corresponding ActionsYou can check events to determine if errors related to the Storage Server statu

Storage Server Health Check109Operation and Management7Status BarThe status bar displays the Viewer processing status and load. You can check CPU usag

Contents11Chapter 7 Operation and ManagementStorage Server Health Check...

110The Storage Server monitors the disk space and responds according to the amount of available space. Action When the Low Remaining Disk Space Notif

Disk Space Management (Important)111Operation and Management7 Action When the Threshold Level is ReachedRecording continues, however, the Storage Ser

112

Chapter 8Backup❏ Types of backup target files and their destinations❏ Restoring a recording file

114Destinations of the Backup FilesThe data that is saved during a backup consists of recording data, event data, and configuration files. The data is

115Backup8Restoring from Backup DataUse the following procedure to restore a Storage Server from backup data:The new Storage Server must have the same

116

Chapter 9Troubleshooting❏ Actions required when recording errors occur❏ Solutions when Viewer problems occur❏ Error messages

118When a recording error occurs (e.g., data is missing) during playback, you can troubleshoot the cause by checking the information in the event log

Solutions When Viewer Problems Occur119Troubleshooting9Some cameras do not record. • Is the power and the network connection for the cameras working?•

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120Timeline[Extract Video]RecordingConnection ProblemsProblem SolutionNothing happens when I click any of the playback controls.• Move the playhead of

121Troubleshooting9Messages Displayed in the Viewer Error Messages in the Video WindowError MessagesMessage CauseVideo window Connecting to camera. T

122 Warning Messages in the Viewer Confirmation Messages in the ViewerMessage CauseEvent notification Invalid E-mail Address. Characters other than

Error Messages123Troubleshooting9 Error Messages in the ViewerMessage CauseRecording schedules This schedule item overlaps a previously scheduled ite

124Saving the specified image The length of the extracted video must not exceed 1 hour.Tried to make the time longer than 1 hour.Unable to extract vid

Error Messages125Troubleshooting9Messages Recorded in the Log Files Log File LocationsThe Storage Server log files are saved in the following folder

126 Error CodesWinsock Error CodesSMTP Error CodesCode Error Message Possible Cause10038 An operation was attempted on something that is not a socket

Error Messages127Troubleshooting9HTTP Error Codeswininet Error CodesPOP Error MessagesCode Error Message Possible Cause401 Unauthorized The user name

128Event InformationEvent Information Displayed MessageMotion Detection [Motion On] or [Motion Off]Sensor Recording [Sensor On] or [Sensor Off]Record

Appendix❏ Creating a shortcut icon❏ Camera maintenance❏ Checking the version❏ Limitations for MPEG-4 and H.264 formats❏ Using AXIS models

Chapter 1Introduction❏System requirements (operating environment, supported cameras, license conditions)❏ System configuration and design guidelines❏

130You can configure the way the Viewer starts up, for example, to have it bypass the login screen with the user name and password (pp. 39, 40) by cre

131AppendixThe steps below explain how to check the version of this software.Checking the Version of the ViewerChecking the Version of the Storage Ser

132For setting details for the AXIS Q7404/Q7401, see the user manuals and safety precaution manuals includied with each product.Supported FirmwareThe

Using the AXIS Q7404/Q7401133AppendixVideo FormatOnly JPEG is available for recording or live view.Camera Limitations• Even if a camera has pan/tilt/z

134Aaccess permissions... 53acknowledging an event ...

Index135AppendixLlayout sequences...65settings...

136system information... 109system requirements ...

Index137Appendix

CANON INC.30-2, Shimomaruko 3-chome, Ohta-ku, Tokyo 146-8501, JapanCANON U.S.A.,INC.One Canon Plaza Lake Success, NY 11042-1198 USA• If you have any q

14For High-reliability/H.264 Video Format SystemsOperating EnvironmentStorage Server ViewerCPU Intel Xeon 3060, Intel Core 2 Duo 2.4 GHz or higher, or

Operating Environment15Introduction1Important• The system requirements described above are the minimum configuration, assuming the following operating

16For Small-scale Systems (Both Storage Server and Viewer Installed)Storage ServerCPU Intel Pentium G6950 2.80 GHz or higher, or an Intel CPU of equiv

Operating Environment17Introduction1Important Notes Concerning System Requirements• This software does not support external storage, such as USB hard

18• The following runtime modules are installed automatically with RM-64/25/9 and RM-Lite. Do not uninstall any of these modules.– Microsoft Visual C+

Product Type and Number of Licenses19Introduction1About LicensesEach software product includes one license for the Storage Server and one license for

2Thank you for purchasing RM-64/RM-25/RM-9 Network Video Recording Software (hereafter referred to as “RM-64/25/9” or “this software”).This manual als

20This software records images from cameras using an IP network, such as a LAN.Configuration Example 1: Storage Server and Viewer Installed on One Com

System Configuration Example21Introduction1Configuration Example 2: Storage Server and Viewers Installed on Multiple Networked ComputersYou can instal

22Determining the Capacity of the Storage ServerYou must determine the configuration of your Storage Server based on the recording and playback data v

System Design23Introduction1 Hard disk capacity requirementsIt is assumed that you use continuous recording at a fixed frame rate (number of images p

24Example 3: H.264 recording• Image recording from 8 cameras (VB-M40).• Image size is 320 x 240 and image quality is 3.• Recording frame rate is 30 fp

System Design25Introduction1Example of the Data Size for the VB-C500VD/VB-C500D/VB-C60 (JPEG)(Unit: KB)Example of the Bit Rate for the VB-C500VD/VB-C5

26Example of the Data Size for the VB-C50i/VB-C50iR/VB-C50FSi (JPEG)(Units: KB)Note that the data size may increase significantly when the image quali

System Design27Introduction1 Notes on Storage Server OperationWe recommend that you dedicate the Storage Server computer exclusively to running this

28RM-Lite is a simpler version of this software that is bundled with the camera. RM-Lite provides the same basic features as the RM-64/25/9 product ve

About RM-Lite29Introduction1 Specification comparison for RM-64/25/9 and RM-Lite*1 The operational limits depend on factors, such as the number of ca

3NOTICE ABOUT THE MPEG-4 VISUAL STANDARDTHIS PRODUCT IS LICENSED FROM MPEGLA, LLC. UNDER THE MPEG-4 VISUAL PATENT PORTFOLIO LICENSE FOR THE PERSONAL A

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Chapter 2Setup❏ How to install the software❏ Settings after installation

32Before InstallationAbout LicensesYou must have one license per installed computer.To add Viewers, you must purchase the required number of licenses

Installation33Setup2Note• You can click [Change] to change the destination folder. However, we recommend that you do not change the destination.• To c

34Configure the following settings after installing this software according to the operating system you are using:(3: Required, —: Not required)Window

Settings After Installation35Setup2Security Level SettingIn Internet Explorer, the default security level setting for Internet or intranet sites in Wi

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Chapter 3Storage Server Settings❏ Adding cameras❏ Configuring the Storage Server Group❏ Adding users

38Flow of Storage Server SettingsStart the Viewer (p. 39)Configure a Storage Server GroupDisplay the [Storage Server Group Settings] dialog box (p. 41

393Storage Server SettingsDouble-click the [RM-Lite Viewer v1.1] icon on your desktopNoteIf the [User Account Control] dialog box appears, click [Yes]

4This product has the following manuals:• Administrator’s Manual (this guide)This manual is intended for the system administrator and provides informa

40 Specify the Storage Server Group for Starting the ViewerYou can start the Viewer using a Storage Server Group name instead of the host name of the

413Storage Server SettingsYou can configure the recording method and event priority.Display the [Storage Server Group Settings] Dialog BoxThe [Storage

42NoteSelect [Reduce recording frame rate when disk is under high load] to trigger an event and send an e-mail notification when the recording frame r

Configure a Storage Server Group433Storage Server Settings Configure the Mail Server➀ [SMTP Server] and [Port]Enter an SMTP server name and change th

44 Specify the Event PriorityChange the priority depending on the event type using [Event Priorities] in the [Events] tab. E-mail notification is per

453Storage Server SettingsYou can specify the storage period of the recorded images and the maximum disk usage.Display the [Servers] TabThe [Servers]

46Change the Destination of the Recording File and the Maximum Disk UsageSpecify a drive for recording or change the maximum disk usage.Click [Do not

473Storage Server SettingsYou can add a camera to be used for displaying images or recording to a Storage Server.Note• The number of cameras you can a

48The camera is added in the list of cameras on the [Cameras] tab.Images from a video camera connected to a multi-terminal VB-EX50 cannot be displayed

Add a Camera493Storage Server SettingsNote• You can only search for cameras on the same subnet as the Storage Server. For details on how to add camera

About the Manuals5 Icons Indicating ProductsThe following icons indicate information that is unique to the full product and the Lite version.Icon Mea

50Note•Items ➀ to ➃ can only be changed if the camera is disabled using [Disable Camera].• If a camera is not working, you can disable it to prevent c

513Storage Server SettingsYou can add users to the Viewer and place them in the administrator group or the general user group.About User GroupsThe Vie

52Add a UserUse this tab to add a new Viewer user. Also use it to specify the kind of user (Administrator or Operator).➀ [User Name]Enter the name of

Add a User533Storage Server SettingsRemove a UserNoteYou cannot delete the default “administrator” user.Add a User Group and Specify Its Access Permis

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Chapter 4Viewer Settings❏ Configuring the Viewer❏ Configuring a camera❏ Creating a layout

56Flow for Viewer SettingsStart the Viewer (p. 39)Configure the ViewerDisplay the [Viewer Settings] dialog box (p. 57)Configure the Viewer display and

57Viewer Settings4Start the Viewer and configure it for day-to-day operations. For details on how to start the Viewer, see “Start the Viewer” (p. 39).

58Configure Event Notification and Priorities➀ [Show Events in Live Events Log and Timeline]Display an event in the [Live Events Log] dialog box and o

59Viewer Settings4Display the [Camera Selector] dialog boxThe [Camera Selector] dialog box is displayed.➀ [Search for] boxSearch for the camera to be

6The RM series of network video recording software is a software product family used to monitor multiple locations using network cameras and to record

60➀ Video window menu buttonClick to display a menu for operating the video window.➁ Title barDisplays the camera name and type of image being display

Configure the Camera61Viewer Settings4 Change the Video Window Format• [MPEG-4] is unavailable.• The live video and its audio are not in synch when [

62 Adjust the Image QualityAdjust the image quality using the [Image Adjustment] tab in the [Advanced Camera Settings] dialog box.[Image Adjustment]

Configure the Camera63Viewer Settings4• [Manual]Compensate for the exposure manually. The following exposure compensation settings are displayed.[Iris

64 Adjust the Focus and SpeedYou can use the [Focus and Speed] tab in the [Advanced Camera Settings] dialog box to adjust the focus and the pan/tilt/

65Viewer Settings4You can save the size and position of a video window in the Viewer as a layout.Configure a layout using the following procedure:The

66Place a Video WindowYou can place a video window anywhere in the viewing area.You can arrange video windows according to a grid. Change the Layout

Configure the Video Window Layout67Viewer Settings4Save the LayoutAfter configuring the display and position of the video windows, follow these steps

68Switch Between LayoutsThe menu is separated into two sub-menus:• Shared layoutsDisplays shared layouts under the name of the Storage Server Group. T

Configure the Video Window Layout69Viewer Settings4Organize LayoutsYou can change the display order of menus, classify and organize layouts in folders

7The flow from preparation before introducing the system, to operation management and maintenance is shown below.Setup FlowStep 1Consider the video st

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Chapter 5Setting a Recording Schedule❏ Setting weekly schedules❏ Configuring recording modes: continuous recording, motion detection recording, and se

72The camera supports sensor recording and schedule recording to internal memory. If these features are enabled, they take precedence over the Storage

73Setting a Recording Schedule5Display the [Recording Schedules] windowThe [Repeating Weekly Schedules] tab is selected whenever the [Recording Schedu

74Set a Weekly ScheduleHintYou can select more than one camera by holding down the Shift key or Ctrl key and clicking the cameras.➀ Recording time set

Record on a Regular Basis (Repeating Weekly Schedules)75Setting a Recording Schedule5Specify the Recording ModeFor example, if you want continuously r

76Configure the Recording Mode Continuous Recording Settings➀ [Aspect Ratio]Specify the aspect ratio ([4:3]).If you select [Not specified], the camer

Record on a Regular Basis (Repeating Weekly Schedules)77Setting a Recording Schedule5➅ [Advanced]Displays the [Advanced Recording Settings] dialog box

78The other settings are the same as those for continuous recording. For details, see “Continuous Recording Settings” (p. 76).Note• The number of tabs

Record on a Regular Basis (Repeating Weekly Schedules)79Setting a Recording Schedule5The other settings are the same as those for continuous recording

8ContentsAbout the Manuals ... 4About Sample Screen

80➁ [Settings Mode]•[Simple][Sensitivity] and [Area Ratio] can only be set using the sliders. [Duration] is fixed at 0.2 seconds.• [Advanced]Makes the

Record on a Regular Basis (Repeating Weekly Schedules)81Setting a Recording Schedule5 Intelligent Function Recording Settings➀ [Do not record]Do not

82Configure the Advanced Recording SettingsClick [Advanced] in the recording mode settings area to display the [Advanced Recording Settings] dialog bo

Record on a Regular Basis (Repeating Weekly Schedules)83Setting a Recording Schedule5If you initialize the head position (the camera points the head f

84You can return the focus of the camera to its default setting by selecting [Return to default focus when the camera is operated].NoteThe camera retu

Record on a Regular Basis (Repeating Weekly Schedules)85Setting a Recording Schedule5 Adjust the Image Quality[Image Adjustment] tab➀ [Exposure]The s

86• [Manual]Compensate for the exposure manually. The following exposure compensation settings are displayed.[Iris]: Specify the iris setting. Drag th

Record on a Regular Basis (Repeating Weekly Schedules)87Setting a Recording Schedule5 Adjust the Focus[Focus] tabNoteThe settings are different for d

88Use special day schedules to record on exceptional days, such as public holidays.Display the [Special Day Schedules] Tab➀ Special day schedule typeA

Record at Specific Times (Special Day Schedule Settings)89Setting a Recording Schedule5Specify the Day for the Special Day ScheduleNote• Special day s

Contents9Chapter 3 Storage Server SettingsFlow of Storage Server Settings...

90Editing a Recording ScheduleFor details on the settings in the [Edit Schedule Item] dialog box, see “Set a Weekly Schedule” (p. 74).Delete a Recordi

Edit a Recording Schedule91Setting a Recording Schedule5 Import by Specifying the Day of the WeekYou can copy from a weekly schedule by specifying th

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Chapter 6Day-to-Day Operations❏ Viewing live images❏ Playing recordings❏ Operating a camera❏ Changing the layout of a video window❏ Viewing and checki

94Flow of OperationsView recorded imagesRecord Now (p. 96) Play a recording (p. 98)Save a snapshot of the displayed image (p. 96) Save part of a recor

95Day-to-Day Operations6➀ Menu bar and toolbarAccess this software’s functions. The toolbar provides easy access to commonly used functions.➁ Video wi

96Record NowStart recording while watching the live image. The recording format is JPEG.A white frame surrounding the selected video window is display

View Recorded Images97Day-to-Day Operations6Note• You cannot operate the preview when displaying the [Capture Still Frame] dialog box. You must operat

98Play a RecordingUse the playback controls on the timeline to control the image displayed in the video window.➀ Playback controlsControls for image p

View Recorded Images99Day-to-Day Operations6Zoom the Viewing Area In and OutYou can zoom the viewing area in and out in four levels. Each click zooms