Canon COLORPASS-Z6000 PS-NX6000 Manual de usuario

ColorPASS-Z6000/PS-NX6000 Color ServerInstallation and Service Guide for Canon color copiersA guide for service technicians Part Number: 45035311

4-544Service ProceduresJewelSome upgrades or product modifications may require you to replace the jewel on the front panel. The following procedure des

4-554Control Panel buttonsControl Panel buttonsThe Control Panel buttons attach directly to the front of the UIB and extend through channels in the fr

4-564Service ProceduresSystem software serviceSystem software resides on the HDD and is backed up the first time you power on the ColorPASS from the fa

4-574System software service• Compatibility—When upgrading the system software, make sure the latest user software is installed onto all computers tha

4-584Service Procedures5. Select Restore system from the following menu.6. When the message “All date will be deleted. Continue?” appears on the Contr

4-594System software serviceInstalling system softwareThe System Software CDs include the system software and fonts. Use the System Software CDs when:

4-604Service Procedures5. When the following screen appears, make sure “Yes” is displayed and then select OK. The installation process begins immediat

5-15The Troubleshooting processThis chapter identifies the source of common problems that may occur with the ColorPASS and suggests ways of correcting

5-2Troubleshooting5Preliminary on-site checkoutMost problems with the ColorPASS are caused by loose board or cable connections; therefore, this sectio

5-35Preliminary on-site checkoutChecking external connectionsBefore removing the side and front panel of the ColorPASS to check internal components, fi

About this guidexi The Installation and Service Guide is intended for authorized ColorPASS and copier service technicians installing or servicing t

5-4Troubleshooting5Checking internal componentsTo check the internal components, you must remove the side and front panelsof the ColorPASS.Before you

5-55Preliminary on-site checkoutInspecting the systemIf your initial checks of the cable and board connections do not fix the problem, you may need to

5-6Troubleshooting5• All replaceable parts are: •Present•Properly aligned•Installed securely•Installed on the appropriate site• The correct part for t

5-75Preliminary on-site checkoutCPU is:•Present•Well-seated•Appears undamagedThe CPU cooling unit is:•Well-aligned•Firmly attachedCPU with cooling ass

5-8Troubleshooting5The HDD required is:•Present• Correctly installed•Appears undamaged•Jumpered as the master (primary) according to labelHDD ribbon c

5-95Preliminary on-site checkoutEach cable required:•Is present•Is installed in the correct connector•Is well-seated•Appears undamaged (including conn

5-10Troubleshooting5If included in the system, the required mouse, monitor, and keyboard are present and appear undamaged.The cables required:•Are pre

5-115Preliminary on-site checkoutNormal startup sequenceWhen you power on or reboot the ColorPASS, the system runs the following startup routine on th

5-12Troubleshooting5Error messages and conditionsTo address specific error messages or conditions, see Table 5-2 on page 5-13. Use the table to locate

5-135Error messages and conditionsTABLE 5-2 ColorPASS error messages and conditions Symptom Possible cause Suggested action Beep codes1 short beep at

xiiPreface About the illustrations in this guide The illustrations in this guide reflect the current shipping version of the ColorPASS at the time of

5-14Troubleshooting5Startup (cont.)System stops responding at this screen (the version string at the base of the screen is not displayed).If the syste

5-155Error messages and conditionsStartup (cont.)System stops responding at one of these screens.Possibly one of the following:• Corrupt system softwa

5-16Troubleshooting5Control Panel Messages (cont.)System hangs with Creating backup on the Control Panel.Possibly one of the following:• Lost communic

5-175Error messages and conditionsDVD driveDVD drive is not responding, cannot be located, or the busy LED on the drive remains lit.Possibly one of th

5-18Troubleshooting5NetworkKeep in mind the following if you suspect a network problem:•If the ColorPASS does not appear in the list of printers on th

5-195Error messages and conditionsNetwork (cont.)System starts up slowly then displays one or more DHCP error messages on the Control Panel.Possibly o

5-20Troubleshooting5PrintingNOTE: Intermittent print quality and color quality problems are difficult to trace. Before you try to troubleshoot print qu

5-215Error messages and conditionsPrinting (cont.)A print job stalls or stops after one or a few pages.Possibly one of the following:•A PostScript or

5-22Troubleshooting5Diagnostic toolsAdditional diagnostic tools are available through the ColorPASS Functions menu. These include copier interface boa

5-235Diagnostic toolsTest E-mailThis diagnostic tool allows you to perform a quick test of the ColorPASS E-mail feature without actually having to sca

xiiiPrecautions Precautions Always observe the following general precautions when installing and servicing the ColorPASS: • Report any shipping damag

5-24Troubleshooting54. To print the E-mail Log, press the Menu button once (see “Using the Control Panel” on page 3-9). The Functions menu appears.5.

5-255Diagnostic toolsPrinting the Test PageOnce you have connected the ColorPASS to the copier, you should print the Test Page to verify that the inte

AHardware featuresA-1This appendix provides an overview of ColorPASS features.Hardware features•Single Pentium 4 CPU—2GHz•Memory—512MB• An RJ-45 conne

BProceduresB-1This appendix describes how to replace the top panel and the plastic piece of a side panel on the ColorPASS.ProceduresYou may need to re

B-2BReplacing top and side plasticsTO ASSEMBLE A SIDE PANEL1. Place the new plastic piece on a flat, padded surface.2. Correctly position the metal pie

B-3BProceduresTO REMOVE AND REPLACE THE TOP PANEL1. Shut down the ColorPASS (see page 4-4).2. Remove the left side panel (see page 4-5).3. Remove the

I-1Numerics10/100/1000BaseT 2-4, 3-7 to 3-8AAC power 5-3activity light 2-7, 3-9 to 3-10, 4-19Alert screen 3-11 to 3-12AppleTalk 1-1, A-1Bback panelcon

xivPreface • When you unpack the ColorPASS from the carton for the first time, touch a metal area of the copier to discharge the static on your body.•

I-2Indexcopier interface boardcable 2-5, 3-3connector 2-7, 3-3, 4-7, 4-11, 4-17 to 4-18description 1-2, 4-17diagnostics 5-22extender 4-18removing 4-18

I-3IndexJob log 3-14Print Pages 3-14Resume Printing 3-15Run Diagnostics 3-15Scan Job 3-14Shut Down 3-15Suspend Printing 3-14test E-mail diagnostics 3-

I-4IndexPpanelsreplacing plastics on B-1PCI connectors (PCI1 — PCI 5) 4-11PDF 1-1, 1-3plasticsreplacing on side panel B-1replacing top panel B-1PostSc

I-5IndexsoftwareMedia package 2-5 to 2-6system 4-1, 4-56user 2-4, A-1speakermotherboard connection 4-10, 4-12on front panel 4-9 to 4-10specifications A

I-6Index

1 Features1-1 The ColorPASS adds computer connectivity and highly efficient Adobe PostScript 3 printing capability to copiers. It is optimized for hig

1-2 1 Introduction How the ColorPASS operates The ColorPASS enables the customer to use a copier as a printer and scanner. Users can print to the Col

1-3 1 Print optionsF IGURE 1-2 ColorPASS functional diagram Print optionsThe ColorPASS supports a variety of applications to create and print pages

1-41IntroductionUser softwareThe following user software is provided on the User Software CD.Adobe PS Printer Driver Enables users to print to the Col

1-51User softwareFiery WebToolsThe ColorPASS can support Internet or intranet access with Fiery WebTools™, which include:•Status•WebSpooler•Installer•

2Installation sequence2-1This chapter includes the following information:•Summary of the installation sequence• Checking the customer site•Unpacking t

2-22Preparing for InstallationFIGURE 2-1 Recommended installation steps and references Mac OScomputersPCcomputersUNIXworkstationsColorPASSFull ColorPA

2-32Checking the customer siteChecking the customer siteBefore you install the ColorPASS, check site conditions and inform the customer of any install

2-42Preparing for InstallationNetwork❑ What is the network cable and connection type? •Unshielded twisted pair for 100/1000BaseT❑ Is the network conne

2-52Unpacking the ColorPASSUnpacking the ColorPASSThe ColorPASS is assembled and shipped from the factory in a box that includes all necessary cables

2-62Preparing for InstallationFIGURE 2-2 Contents of ColorPASS shipping box ColorPASSPower cable(s) Copier interface cableMedia package

2-72Front and back panelsFront and back panelsAfter unpacking the ColorPASS, familiarize yourself with the front and back panels before you connect it

3Preliminary checkout3-1After you unpack or service the ColorPASS, power on the system and allow it to start completely before you connect the ColorPA

Copyright © 2003 Electronics for Imaging, Inc. and Canon Inc. All rights reserved. This publication is protected by copyright, and all rights are re

3-23Connecting the ColorPASS3. Power on the ColorPASS by pressing the power button on the front panel.The power supply automatically senses the correc

3-33Connecting to the copierConnecting to the copierAfter completing the preliminary checkout, connect the ColorPASS to the copier. The ColorPASS comm

3-43Connecting the ColorPASSVerifying the connectionAfter you connect the ColorPASS to the copier, print the Test Page and the Configuration page to ve

3-53Verifying the connectionTO PRINT THE TEST PAGE1. Power on the copier and allow it to warm up.2. Power on the ColorPASS using the power button on t

3-63Connecting the ColorPASSTO PRINT A CONFIGURATION PAGE1. Power on the copier and allow it to warm up.2. Make sure the Service Mode COPIER>OPTION

3-73Installing additional optionsInstalling additional optionsIf the customer has purchased additional options, install those before connecting the Co

3-83Connecting the ColorPASSTO CONNECT A TWISTED PAIR CABLETwisted pair (unshielded twisted pair cable for 100/1000BaseT) uses an RJ-45 connector that

3-93Using the Control PanelUsing the Control PanelOnce you install the ColorPASS and verify that it powers up correctly, you can use the Control Panel

3-103Connecting the ColorPASSActivity lightThe activity light indicates current activity. If the light is:ButtonsFlashing orsolid redAn error has caus

3-113Using the Control PanelControl Panel screens and iconsWhen the ColorPASS is in Print mode, you can press the Menu button to cycle through four sc

Restricted Rights Legends For defense agencies: Restricted Rights Legend. Use, reproduction, or disclosure is subject to restrictions set forth in s

3-123Connecting the ColorPASSThe display window screens and icons are:Alert Status If a problem occurs during printing or processing, the Alert Status

3-133Using the Control PanelInfo Status The Info Status screen displays information about the server’s current activity and software version. This scr

3-143Connecting the ColorPASSFunctions menuThe Functions menu allows you to perform a variety of administrative functions that do not affect the print

3-153Using the Control PanelResume Printing—Reestablishes communication between the copier and the ColorPASS so that the system continues processing a

3-163Connecting the ColorPASSShutting down and restartingThe ColorPASS will probably be left on all the time at the customer site. Remember that when

3-173Shutting down and restartingTO RESTART THE COLORPASS1. If the ColorPASS is already on, make sure it is not receiving, processing, or printing a d

4Overview4-1Generally, the ColorPASS requires no regular service or maintenance. Use the procedures in this chapter to inspect, remove, reseat, and re

4-24Service ProceduresFIGURE 4-1 Exploded view of ColorPASS components2016147121311521Key1. Front panel2. User interface board 3. DVD drive4. DVD driv

4-34Accessing componentsAccessing componentsThe ColorPASS includes three removable panels: right and left side panels and the front panel. (You do not

Software License Agreement This is a legal agreement between you and Electronics for Imaging, Inc. (“Electronics for Imaging”), which is the supplier

4-44Service ProceduresTO SHUT DOWN THE COLORPASSAlways verify that the ColorPASS is not in use before you shut it down. 1. Make sure that the Info scr

4-54Accessing componentsTO OPEN THE COLORPASS1. Make sure you have powered off the ColorPASS (see page 4-4) and removed all the cables from the back p

4-64Service ProceduresFIGURE 4-2 Removing the left side panelLeft side panelScrews

4-74Accessing componentsThe ColorPASS is shipped from the factory with a standard board configuration, as shown in Figure 4-3. If optional components a

4-84Service ProceduresRemoving the front panelYou need to remove the front panel in order to remove the following components:• Control Panel buttons•J

4-94Accessing componentsTO REMOVE THE FRONT PANEL1. Make sure the ColorPASS is standing in its normal operating position.2. Shut down the ColorPASS (s

4-104Service ProceduresTO REPLACE THE FRONT PANEL1. Make sure the Control Panel buttons are attached to the user interface board (see page 4-55).2. If

4-114Checking internal connectionsChecking internal connectionsThe most common causes of hardware problems are faulty and loose connections. Before yo

4-124Service ProceduresFIGURE 4-6 Cable connectionsCable key From To1. Power supply cable Power supply a. 4-pin connector—CPU power (P2)b. 20-pin conn

4-134Checking internal connectionsTO CHECK MOTHERBOARD DIMM CONNECTIONS1. Check that all DIMMs are locked. If any DIMMs are loose, release and reseat

Limitation Of Liability IN NO EVENT WILL Electronics for Imaging OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES, INCLUDING LOSS OF DATA, LOST PROFITS, CO

4-144Service ProceduresRestoring and verifying functionality after serviceConclude your inspection and service by reassembling and verifying the Color

4-154Restoring and verifying functionality after serviceFIGURE 4-8 Replacing the left side panelRound corneron chassisScrewsLeft side panel

4-164Service ProceduresVerifying functionalityBefore you leave the customer site, make sure you have completed the steps outlined in Figure 4-9. If yo

4-174Removing and replacing boardsRemoving and replacing boardsThis section includes procedures for removing and replacing the following boards:• Copi

4-184Service ProceduresTO REMOVE THE COPIER INTERFACE BOARD1. Shut down and open the ColorPASS (see page 4-4 and page 4-5).2. Make sure the copier int

4-194Removing and replacing boardsUser interface boardThe user interface board provides the interface between the ColorPASS and the user. The front of

4-204Service ProceduresTO REMOVE THE USER INTERFACE BOARDNOTE: The UIB is attached to a removable bracket. You do not need to remove the bracket when

4-214Removing and replacing boardsTO REPLACE THE USER INTERFACE BOARD 1. Attach the UIB cable to the connector on the UIB.Make sure the connector leve

4-224Service ProceduresService Procedures 4MotherboardThe motherboard has one Intel Pentium 4 2GHz CPU that controls the image data transferred to and

4-234MotherboardFIGURE 4-15 Diagram of the ColorPASS motherboardKey1. Keyboard/mouse (option)2. USB connectors (ES-1000)3. Parallel port (dongle); COM

Contents vii Preface About this guide xiAbout the illustrations in this guide xiiTerminology and conventions xii Precautions xiii Tools you will need

4-244Service ProceduresTO REMOVE BOARDS AND CABLES FROM THE MOTHERBOARD1. Shut down and open the ColorPASS (see page 4-4 and page 4-5).2. Remove the f

4-254MotherboardTO REMOVE THE MOTHERBOARDNOTE: This procedure assumes that you have already performed the procedure “To remove boards and cables from

4-264Service ProceduresReplacing the motherboardFollow the procedures in this section to replace the motherboard. Failure to follow the instructions i

4-274MotherboardTO REPLACE THE MOTHERBOARD1. Slide the DVD drive a few inches out the front of the chassis (see Figure 4-29 on page 4-52). 2. Install

4-284Service ProceduresTO REPLACE BOARDS AND CABLES1. Replace the following cables to the motherboard:• CPU power cable (4-pin, P2)• Motherboard power

4-294MotherboardVerifying new motherboard installation and updating the systemAfter you install a new motherboard and reassemble the system, you need

4-304Service ProceduresEntering Service ModeUse the following procedure after installing a new motherboard to verify that the system functions properl

4-314Motherboard2. Power on the ColorPASS. When the following screen displays, the ColorPASS is inService Mode.3. Connect the ColorPASS to the copier

4-324Service ProceduresUpdating the systemAfter you have verified that the system functions properly with the new motherboard, you must update the syst

4-334Motherboard7. At the message “Update Complete!” select OK.8. Scroll to Exit and select OK.9. At the message “Remove CD and recycle power,” remove

Contentsviii Chapter 4: Service Procedures Overview 4-1System software 4-1 Accessing components 4-3Removing the front panel 4-8 Checking internal con

4-344Service ProceduresReplacing parts on the motherboardThis section describes how to remove and replace the DIMM, CPU, and battery on the motherboar

4-354MotherboardTO REPLACE A DIMM1. To release a DIMM, push outward on the levers on each side of the DIMM.FIGURE 4-19 Releasing a DIMM2. Pull the DIM

4-364Service ProceduresMotherboard CPUThe CPU is installed in a Zero Insertion Force (ZIF) socket on the motherboard. Before removing the CPU from its

4-374MotherboardTO REMOVE A CPU1. Shut down and open the ColorPASS (see page 4-4 and page 4-5).2. Position the ColorPASS so that it is laying on its s

4-384Service ProceduresTO REPLACE A CPU1. Raise the socket lever.2. Insert the CPU into the socket. Make sure you align the arrow indicating pin 1 on

4-394Motherboard4. Replace the CPU cooling assembly:5. Connect the CPU fan cable to the motherboard connector FAN1 or FAN4. If you are installing a ne

4-404Service ProceduresMotherboard batteryThe battery on the motherboard is located at BT1. To replace it, use a 3V manganese dioxide lithium coin cel

4-414MotherboardMotherboard jumpersThe following table shows the factory default configuration for specific motherboard jumpers. No other jumpers are us

4-424Service ProceduresFanA fan mounted inside the ColorPASS chassis draws air into the ColorPASS to cool components. The fan runs continuously when t

4-434Power supplyPower supplyThe fan-cooled 350-watt power supply has an automatic input voltage selection circuit. The input voltages are 90-135VAC a

ContentsixDiagnostic tools 5-22Copier interface board diagnostics 5-22Test E-mail 5-23Printing the Test Page 5-25 Appendix A: Specifications Hardware

4-444Service ProceduresRemoving and replacing the power supplyThis section describes how to remove and replace the power supply.TO REMOVE THE POWER SU

4-454Power supply7. Locate the reusable tie wrap you removed earlier and use it to attach the loose section of the power cable to the chassis support

4-464Service ProceduresHard disk driveThe factory-installed HDD is formatted and loaded with system software, network drivers, and printer fonts. The

4-474Hard disk driveFIGURE 4-25 ColorPASS HDDThe HDD is mounted inside a bracket below the DVD drive.If you are replacing the HDD with a new one, you

4-484Service ProceduresTO REMOVE THE HDD1. If you are removing the HDD in order to install a new drive, first give the network administrator the opport

4-494Hard disk drive6. Remove the four screws that attach the HDD to the HDD bracket. (See Figure 4-27.)FIGURE 4-27 Removing the HDD from the HDD brac

4-504Service ProceduresTO REPLACE THE HDDNOTE: Do not install a new HDD and a new motherboard at the same time. If you suspect that the ColorPASS need

4-514DVD driveDVD driveThe DVD drive is mounted in an enclosure inside the chassis above the HDD. The DVD drive is used to install system software ont

4-524Service ProceduresTO REMOVE THE DVD DRIVE1. Shut down and open the ColorPASS (see page 4-4 and page 4-5).2. Remove the front panel (see page 4-8)

4-534DVD driveTO REPLACE THE DVD DRIVE1. If you are installing a new DVD drive, remove the guide rails from the old DVD drive and install them on the