Canon PIXMA MX925 Manual de usuario

MX920 seriesOnline ManualTroubleshootingEnglish

About Errors/Messages Displayed If an Error Occurs A Message for Faxing Is Displayed on the LCD A Message Is Displayed Error Message Appears on a Pict

Scanned Image Does Not OpenCheck: If the data format is not supported by the application, scan theimage again and select a popular data format such as

Scan Results Not SatisfactoryScan Quality (Image Displayed on the Monitor) Is PoorScanned Image Is Surrounded by Extra White AreasCannot Scan at the C

Scan Quality (Image Displayed on the Monitor) Is PoorCheck 1: Increase the scanning resolution if the image is jagged.ResolutionCheck 2: Set the displ

Check 7: If the color tone of images is different from the originaldocument, take the following measures and scan again.• On the Advanced Mode tab of

Scanned Image Is Surrounded by Extra White AreasCheck: Specify the scan area.Click (Auto Crop) in whole image view of ScanGear (scanner driver) to a

Cannot Scan at the Correct SizeCheck: Make sure that the items are placed correctly.Placing Items (When Scanning from a Computer)

Position or Size of the Image Cannot be Detected CorrectlyWhen Scanning from the Operation PanelCheck 1: Make sure that the items are placed correctly

Item Is Placed Correctly, but the Scanned Image Is SlantedCheck: When Document or Magazine is selected for the item type, deselectthe Correct slanted

Scanned Image Is Enlarged (Reduced) on the Computer MonitorCheck 1: Change the display setting in the application.For details, see the application&apo

Software ProblemsThe E-mail Client You Want to Use Does Not Appear in the Screen for Selecting an E-mail Client

The Machine Cannot Be Powered On• Check 1: Press the ON button.• Check 2: Make sure that the power plug is securely plugged into thepower cord connect

The E-mail Client You Want to Use Does Not Appear in theScreen for Selecting an E-mail ClientCheck: Check that the e-mail client's MAPI is enable

Problems with Faxing Problems Sending Faxes Problems Receiving Faxes Cannot Send a Fax Clearly Telephone Problems

Problems Sending FaxesCannot Send a FaxCannot Perform Sequential Broadcasting by Redialing, or Cannot Dial Using the Numeric ButtonsErrors Often Occur

Check the recipient's fax/telephone number, correct the fax/telephone number registered to the speeddial code, then send the document again.Chang

Problems Receiving FaxesCannot Receive a Fax, Cannot Print a FaxMachine Does Not Switch Automatically between Voice and Fax CallsQuality of Received F

• Check 7: Is the amount of remaining ink sufficient to print a fax?If the amount of remaining ink is insufficient to print, received faxes will be st

• Check 3: Is the sender's original document or scanning area of the sender's faxmachine dirty?The image quality of the fax is mainly determ

Cannot Send a Fax Clearly• Check 1: Is the document loaded correctly?Remove the document, then reload it on the platen glass or in the ADF.Loading Ori

Telephone ProblemsCannot DialTelephone Disconnects During a CallCannot Dial•Check 1: Is the telephone line cable connected correctly?Check that the te

Problems with the Machine The Machine Cannot Be Powered On Cannot Connect to Computer with a USB Cable Properly Cannot Communicate with the Machine wi

Printing Does Not Start• Check 1: Make sure that the power plug is securely plugged in, thenturn the machine on.While any lamp on the operation panel

The Machine Cannot Be Powered On• Check 1: Press the ON button.• Check 2: Make sure that the power plug is securely plugged into thepower cord connect

Cannot Connect to Computer with a USB Cable ProperlyPrinting or Scanning Speed Is Slow/Hi-Speed USB Connection Does NotWork/"This device can perf

Cannot Communicate with the Machine with USB Connection• Check 1: Make sure that the machine is turned on.• Check 2: Make sure that the USB cable is c

LCD Cannot Be Seen At All• If all the lamps on the operation panel are off:The machine is not powered on. Connect the power cord and press the ON butt

An Unintended Language Is Displayed on the LCDSelect the language you want to be displayed according to the following procedure.1.Press the MENU butto

Print Head Holder Does Not Move to the Position for Replacing• Check 1: Are all lamps on the operation panel off?Check if any lamp on the operation pa

Printer Status Monitor Is Not Displayed• Check: Is the printer status monitor enabled?Make sure that Enable Status Monitor is selected on the Option m

If the Output Tray Extension Comes OffIf the output tray extension comes off, the paper output tray is not closed properly.NoteThe output tray extensi

Problems with Bluetooth Communication Printer Cannot be Registered Printing Does Not Start

Printer Cannot be Registered• Check 1: Have MP Drivers been installed?If you reinstall the MP Drivers, reinstall the MP Drivers using the Setup CD-ROM

3. Open the properties of the printer driver for the machine.• In Windows 7, right-click the "Canon XXX Printer" icon (where "XXX"

Check the printer access setting displaying the Bluetooth settings (Graphic LCD)/Bluetoothsettings (Text LCD) screen on the LCD of the printer.1. Disp

Printing Does Not Start• Check 1: Is Bluetooth unit ready for use?Make sure that the Bluetooth settings (Graphic LCD)/Bluetooth settings (Text LCD) sc

When authenticating the printer as a Bluetooth device using Bluetooth Settings built in thecomputer"TBPnnn (Canon XXX Printer (Copy X))" (&q

• Printing cannot be carried out with Bluetooth communication from more than one computer at thesame time. In this case, this message is displayed on

Problems with Installation/Downloading Cannot Install the MP Drivers Easy-WebPrint EX Does Not Start Up or Easy-WebPrint EX Menu Does Not Appear How t

Cannot Install the MP Drivers• If the installation does not start even after the Setup CD-ROM isinserted into your computer's disc drive:Start th

• Check 2: Follow the procedure below to connect the machine andthe computer again.1. Turn the machine off.2.Unplug the USB cable from the machine and

Easy-WebPrint EX Does Not Start Up or Easy-WebPrint EXMenu Does Not AppearIf Easy-WebPrint EX does not start up or its menu does not appear on Interne

How to Update MP Drivers in Network EnvironmentDownload the latest MP Drivers in advance.To obtain the latest MP Drivers, access our web site through

Uninstalling IJ Network ToolFollow the procedure below to uninstall IJ Network Tool from your computer.ImportantEven if IJ Network Tool is uninstalled

Paper Does Not Feed Properly/"No Paper" Error Occurs• Check 1: Make sure that paper is loaded.Loading Paper• Check 2: Make sure of the follo

About Errors/Messages Displayed If an Error Occurs A Message for Faxing Is Displayed on the LCD A Message Is Displayed Error Message Appears on a Pict

If an Error OccursWhen an error occurs in printing such as the machine is out of paper or paper is jammed, a troubleshootingmessage is displayed autom

A Message for Faxing Is Displayed on the LCDIf a message is displayed on the Fax standby screen, take the corresponding action described below.Message

documents in Auto print settings, the fax stored inthe machine's memory will be printed automatically.Auto print settings• Paper has run out:Load

Delete the unnecessary fax from machine's memory aftersaving to the USB flash drive.Deleting a Document in Machine's MemoryFAX info does not

A Message Is DisplayedThis section describes some of the errors or messages.NoteA Support Code (error number) is displayed on the computer or on the L

The power cord may have been unplugged last while the machine was still on.Press the OK button to dismiss the error.NoteSee Notice for Unplugging the

• In Windows 7, right-click the "Canon XXX Printer" icon (where "XXX" is your machine'sname), then select Printer properties.

Other Error Messages• Check: If an error message is displayed outside the printer status monitor, check thefollowing:•"Could not spool successful

To uninstall the Inkjet Printer/Scanner/Fax Extended Survey Program, click Uninstall, then follow theon-screen instructions.•Changing the confirmation

• Check 7: Clean the paper feed roller.Cleaning the Paper Feed RollerNoteCleaning the paper feed roller will wear the roller, so perform this procedur

Error Message Appears on a PictBridge Compliant DeviceThe following are the possible errors that may occur when printing directly from a PictBridge co

Support Code List"Hardware Error"The ink tank cannot be recognized. (The lamp on the ink tankis off.)Replace the ink tank.Replacing an Ink T

If You Cannot Resolve the ProblemIf you cannot resolve the problem with any of the workarounds in this chapter, please contact the seller ofthe machin

Support Code ListThe support code appears on the LCD and the computer screen when an error occurs."Support Code" means the error number and

B200 C000 About the support code for paper jam, you can also refer to Support Code List (When Paper Is Jammed).

Support Code List (When Paper Is Jammed)If the paper is jammed, remove it following the procedure appropriate for each case.• If you can see the jamme

1300CausePaper is jammed in the paper output slot.ActionIf you can see the jammed paper at the paper output slot, remove the paper following the proce

1304CausePaper is jammed when performing automatic duplex printing.ActionIf the paper is jammed when performing automatic duplex printing, remove the

NoteDo not touch the inner parts of the machine.If you cannot pull out the paper, open the paper output tray.4.Attach the transport unit cover.Insert

8. If the paper is not loaded properly in the cassette, remove the paper, then reload it after aligning theedges of the sheets.NoteWhen reloading the

Print Results Not SatisfactoryIf the print result is not satisfactory due to white streaks, misaligned lines, or uneven colors, confirm thepaper and p

1311CauseThe paper loaded in the cassette (upper) is jammed.ActionIf the paper loaded in the cassette (upper) is jammed, remove the paper following th

NoteDo not touch the inner parts of the machine.If you cannot pull out the paper, open the paper output tray.4.Attach the transport unit cover.Insert

1312CauseThe paper loaded in the cassette (lower) is jammed.ActionIf the paper loaded in the cassette (lower) is jammed, remove the paper following th

If you were not able to remove the paper out in step 2:4.Detach the lower and upper cassettes.5.Pull out the paper slowly.6. If the paper is not loade

1313CauseThe paper is jammed as the machine pulled in the printed paper.ActionIf the paper is jammed as the machine pulled in the printed paper, remov

NoteDo not touch the inner parts of the machine.If you cannot pull out the paper, open the paper output tray.4.Attach the transport unit cover.Insert

8. If the paper is not loaded properly in the cassette, remove the paper, then reload it after aligning theedges of the sheets.NoteWhen reloading the

2801CauseThe document is jammed in the ADF.ActionRemove the document following the procedure below.ImportantThe power cannot be turned off while the m

If the document cannot be pulled out with ease, raise the document cover and pull out the jammedpage from the inner side of the document cover.After p

4.Open the transport cover (A), then remove the jammed page or the piece of paper that remainsinside the ADF.5. First close the transport cover, next

Paper Is Smudged/Printed Surface Is ScratchedBack of the Paper Is SmudgedVertical Lines Are Printed on the Sides of the PrintoutColors Are Uneven or S

Paper Is Jammed inside the MachineIf the jammed paper tears and you cannot remove the paper either from the paper output slot or thejammed paper remai

When you move the print head holder, hold the top of the print head holder and slide it slowly to theright edge or the left edge.4.Hold the jammed pap

6.Make sure that all the jammed paper is removed.If the paper is torn, a piece of paper may remain inside the machine. Check the following and removet

In Other CasesMake sure of the following:• Check 1: Are there any foreign objects around the paper output slot?•Check 2: Are the transport unit cover

1001CauseThere is no disc tray.ActionWhen printing on printable discs (BD/DVD/CD, etc.), use the disc tray supplied with this machine ("J" i

1002CausePrintable disc (BD/DVD/CD, etc.) is not set.ActionWhen printing on printable discs, use the disc tray supplied with this machine ("J&quo

1007CausePossible causes include the following.•There is no paper in the cassette (upper).• The paper source is incorrect.• Paper is not loaded proper

1008CausePossible causes include the following.•There is no paper in the cassette (lower).• The paper source is incorrect.• Paper is not loaded proper

1200CauseThe ink cover is open.ActionClose the ink cover and wait for a while.Do not close it while you are replacing an ink tank.

1253CauseThe paper output tray did not open.ActionOpen the paper output tray, then press the OK button.

Ink Is Not Ejected• Check 1: Has the ink run out?Check the Support Code on the LCD and take the appropriate action to resolve the error.Support Code L

1310CauseThe size of paper may not be compatible with automatic duplex printing.ActionThe sizes of media suitable for auto duplex printing are A4, Let

1401CauseThe print head may be damaged.ActionContact the service center.

1403CauseThe print head may be damaged.ActionContact the service center.

1405CauseThe print head may be damaged.ActionContact the service center.

1410CauseThe ink tank cannot be recognized.ActionOpen the ink cover and replace the ink tank which lamp is off.

1411CauseThe ink tank cannot be recognized.ActionOpen the ink cover and replace the ink tank which lamp is off.

1412CauseThe ink tank cannot be recognized.ActionOpen the ink cover and replace the ink tank which lamp is off.

1413CauseThe ink tank cannot be recognized.ActionOpen the ink cover and replace the ink tank which lamp is off.

1414CauseThe ink tank cannot be recognized.ActionOpen the ink cover and replace the ink tank which lamp is off.

1600CauseIf the lamp on the ink tank is flashing, ink may have run out.ActionReplacing the ink tank is recommended.If printing is in progress and you

Paper JamsWhen paper is jammed, a troubleshooting message is displayed automatically. Take the appropriate actiondescribed in the message.• When a Sup

1660CauseThe ink tank is not installed.ActionInstall the ink tank.

1680CauseSome ink tanks are not installed in the correct position. (The lamp on the ink tank flashes.)ActionConfirm that the ink tanks are installed i

1681CauseMore than one ink tanks of the same color are installed. (The lamp on the ink tank flashes.)ActionConfirm that the ink tanks are installed in

1683CauseThe remaining ink level cannot be correctly detected. (The lamp on the ink tank flashes.)ActionReplace the ink tank and close the ink cover.P

1684CauseThe ink tank cannot be recognized.ActionPrinting cannot be executed because the ink tank may not be installed properly or may not be compatib

1688CauseThe ink has run out. (The lamp on the ink tank flashes.)ActionReplace the ink tank and close the ink cover.Printing under the current conditi

1700CauseThe ink absorber is almost full.ActionPress the machine's OK button to continue printing. Contact the service center.

1701CauseThe ink absorber is almost full.ActionPress the machine's OK button to continue printing. Contact the service center.

1710CauseThe ink absorber is almost full.ActionPress the machine's OK button to continue printing. Contact the service center.

1711CauseThe ink absorber is almost full.ActionPress the machine's OK button to continue printing. Contact the service center.

Troubleshooting The Machine Cannot Be Powered On Printing Does Not Start Paper Does Not Feed Properly/"No Paper" Error Occurs Print Results

If an Error OccursWhen an error occurs in printing such as the machine is out of paper or paper is jammed, a troubleshootingmessage is displayed autom

1830CauseA certain period of time has elapsed while disc label printing is in progress.ActionIf a certain period of time has elapsed while disc label

1850CauseThe inner cover (the cover of the disc tray) is closed.ActionOpen the inner cover, attach the disc tray properly, then press the OK button to

1851CauseThe inner cover (the cover of the disc tray) is open.ActionWhen printing other than disc label printing is started, close the inner cover.Clo

1855CauseThe inner cover (the cover of the disc tray) has been closed.ActionOpen the inner cover, then press the OK button to dismiss the error.Do not

1856CauseThe inner cover (the cover of the disc tray) has been opened.ActionWhen printing other than disc label printing is started, close the inner c

1857CauseThe inner cover (the cover of the disc tray) is open when starting disc label printing.ActionWhen starting disc label printing, close the inn

1858CauseThe inner cover (the cover of the disc tray) is open after replacing the ink tank.ActionAfter replacing the ink tank, close the inner cover a

2001CauseThe device incompatible with the machine is connected.ActionCheck the device connected to the USB flash drive port. Printing photos directly

2002CauseAn unsupported USB hub is connected.ActionIf a USB flash drive is connected via a USB hub, remove the hub.Connect a USB flash drive directly

2500CauseThe cause of following may have occurred the failure of Automatic Print Head Alignment.•Print head nozzles are clogged.• The paper of size ot

Problems Sending FaxesCannot Send a FaxCannot Perform Sequential Broadcasting by Redialing, or Cannot Dial Using the Numeric ButtonsErrors Often Occur

2700CausePossible causes include the following.•Some errors occurred while copying and a certain time passed.• Document is remained in the ADF.• Some

2800CauseThe document feeder cover is open.ActionClose the document feeder cover, then press the OK button.

2802CauseNo document in the ADF.ActionPress the OK button to resolve the error, then operate again after loading documents.

2803CauseThe document is too long or is jammed in the ADF.ActionPress the OK button to dismiss the error. Then make sure that the document you are loa

After pulling out the jammed page, close the document cover.NoteWhen checking whether a piece of paper remains inside the ADF, see In Other Cases:.5.C

5.First close the transport cover, next close the document feeder cover, then turn on the machine.When rescanning the document after clearing the erro

2804CauseThe size of the document is not suitable for duplex scanning.ActionPress the OK button to dismiss the error.Size of the document suitable for

4100CauseThe specified data cannot be printed.ActionWhen you print the contents on CREATIVE PARK PREMIUM, confirm the message on the computerscreen, m

4101CauseThe machine does not support the paper size you specified.ActionPress the Stop button, specify the proper paper size, then print again.If you

5011CausePrinter error has occurred.ActionTurn off the machine, and unplug the power cord of the machine from the power supply.Plug the machine back i

Check the recipient's fax/telephone number, correct the fax/telephone number registered to the speeddial code, then send the document again.Chang

5012CausePrinter error has occurred.ActionTurn off the machine, and unplug the power cord of the machine from the power supply.Plug the machine back i

5100CausePrinter error has occurred.ActionCancel printing, and turn off the machine. Then clear the jammed paper or protective material that isprevent

5101CausePrinter error has occurred.ActionRemove the protective material that is preventing the print head holder from moving, turn the machine off,an

5200CausePrinter error has occurred.ActionTurn off the machine, and unplug the power cord of the machine from the power supply.Plug the machine back i

5400CausePrinter error has occurred.ActionTurn off the machine, and unplug the power cord of the machine from the power supply.Plug the machine back i

5B00CausePrinter error has occurred.ActionContact the service center.

5B01CausePrinter error has occurred.ActionContact the service center.

5B10CausePrinter error has occurred.ActionContact the service center.

5B11CausePrinter error has occurred.ActionContact the service center.

5C00CausePrinter error has occurred.ActionTurn off the machine, and unplug the power cord of the machine from the power supply.Plug the machine back i

Problems Receiving FaxesCannot Receive a Fax, Cannot Print a FaxMachine Does Not Switch Automatically between Voice and Fax CallsQuality of Received F

5C20CausePrinter error has occurred.ActionTurn off the machine, and unplug the power cord of the machine from the power supply.Plug the machine back i

6000CausePrinter error has occurred.ActionTurn off the machine, and unplug the power cord of the machine from the power supply.Plug the machine back i

6001CausePrinter error has occurred.ActionIf the paper output tray is closed, open it.Turn off the machine, and unplug the power cord of the machine f

6002CausePrinter error has occurred.ActionIf the paper output tray is closed, open it.Turn off the machine, and unplug the power cord of the machine f

6500CausePrinter error has occurred.ActionTurn off the machine, and unplug the power cord of the machine from the power supply.Plug the machine back i

6502CausePrinter error has occurred.ActionTurn off the machine, and unplug the power cord of the machine from the power supply.Plug the machine back i

6800CausePrinter error has occurred.ActionTurn off the machine, and unplug the power cord of the machine from the power supply.Plug the machine back i

6801CausePrinter error has occurred.ActionTurn off the machine, and unplug the power cord of the machine from the power supply.Plug the machine back i

6900CausePrinter error has occurred.ActionTurn off the machine, and unplug the power cord of the machine from the power supply.Plug the machine back i

6901CausePrinter error has occurred.ActionTurn off the machine, and unplug the power cord of the machine from the power supply.Plug the machine back i

• Check 7: Is the amount of remaining ink sufficient to print a fax?If the amount of remaining ink is insufficient to print, received faxes will be st

6902CausePrinter error has occurred.ActionTurn off the machine, and unplug the power cord of the machine from the power supply.Plug the machine back i

6910CausePrinter error has occurred.ActionTurn off the machine, and unplug the power cord of the machine from the power supply.Plug the machine back i

6911CausePrinter error has occurred.ActionTurn off the machine, and unplug the power cord of the machine from the power supply.Plug the machine back i

6920CausePrinter error has occurred.ActionTurn off the machine, and unplug the power cord of the machine from the power supply.Plug the machine back i

6921CausePrinter error has occurred.ActionTurn off the machine, and unplug the power cord of the machine from the power supply.Plug the machine back i

6930CausePrinter error has occurred.ActionTurn off the machine, and unplug the power cord of the machine from the power supply.Plug the machine back i

6931CausePrinter error has occurred.ActionTurn off the machine, and unplug the power cord of the machine from the power supply.Plug the machine back i

6932CausePrinter error has occurred.ActionTurn off the machine, and unplug the power cord of the machine from the power supply.Plug the machine back i

6933CausePrinter error has occurred.ActionTurn off the machine, and unplug the power cord of the machine from the power supply.Plug the machine back i

6936CausePrinter error has occurred.ActionTurn off the machine, and unplug the power cord of the machine from the power supply.Plug the machine back i

• Check 3: Is the sender's original document or scanning area of the sender's faxmachine dirty?The image quality of the fax is mainly determ

6937CausePrinter error has occurred.ActionTurn off the machine, and unplug the power cord of the machine from the power supply.Plug the machine back i

6938CausePrinter error has occurred.ActionTurn off the machine, and unplug the power cord of the machine from the power supply.Plug the machine back i

6939CausePrinter error has occurred.ActionTurn off the machine, and unplug the power cord of the machine from the power supply.Plug the machine back i

693ACausePrinter error has occurred.ActionTurn off the machine, and unplug the power cord of the machine from the power supply.Plug the machine back i

6940CausePrinter error has occurred.ActionTurn off the machine, and unplug the power cord of the machine from the power supply.Plug the machine back i

6941CausePrinter error has occurred.ActionTurn off the machine, and unplug the power cord of the machine from the power supply.Plug the machine back i

6942CausePrinter error has occurred.ActionTurn off the machine, and unplug the power cord of the machine from the power supply.Plug the machine back i

6943CausePrinter error has occurred.ActionTurn off the machine, and unplug the power cord of the machine from the power supply.Plug the machine back i

6944CausePrinter error has occurred.ActionTurn off the machine, and unplug the power cord of the machine from the power supply.Plug the machine back i

6945CausePrinter error has occurred.ActionTurn off the machine, and unplug the power cord of the machine from the power supply.Plug the machine back i

Cannot Print on the Disc LabelDisc Label Printing Does Not StartDisc Tray Does Not Feed ProperlyDisc Tray JammedDisc Label Printing Does Not Start• Ch

6946CausePrinter error has occurred.ActionTurn off the machine, and unplug the power cord of the machine from the power supply.Plug the machine back i

6A81CausePrinter error has occurred.ActionTurn off the machine, and unplug the power cord of the machine from the power supply.Plug the machine back i

6B10CausePrinter error has occurred.ActionTurn off the machine, and unplug the power cord of the machine from the power supply.Plug the machine back i

6B20CausePrinter error has occurred.ActionTurn off the machine, and unplug the power cord of the machine from the power supply.Plug the machine back i

9000CausePrinter error has occurred.ActionTurn off the machine, and unplug the power cord of the machine from the power supply.Plug the machine back i

9500CausePrinter error has occurred.ActionTurn off the machine, and unplug the power cord of the machine from the power supply.Plug the machine back i

B200CauseAn error requiring you to contact the service center has occurred.ActionTurn off the machine, and unplug the power cord of the machine from t

C000CausePrinter error has occurred.ActionTurn off the machine, and unplug the power cord of the machine from the power supply.Plug the machine back i

Problems with Network Communication Problems with the Machine While Using with Network Cannot Detect a Machine on a Network Other Problems with Networ

Problems with the Machine While Using with Network The Machine Stopped Working Suddenly Ink Remaining Level Is Not Displayed on Printer Status Monitor

The Machine Stopped Working SuddenlyCannot Communicate with the Machine After the Network Settings Are ChangedCannot Communicate with the Machine over

Problems with Network Communication Problems with the Machine While Using with Network Cannot Detect a Machine on a Network Other Problems with Networ

If using any programs that switch the network environment, check their settings. Some programs willenable a firewall by default.•Check 11: When using

Ink Remaining Level Is Not Displayed on Printer Status Monitorof the MachineUse the printer driver with bidirectional communication.Select Enable bidi

Printing Speed Is Slow• Check 1: The machine may be printing out or scanning a large jobissued from another computer.• Check 2: When using wireless LA

Cannot Use the Machine on Replacing an Access Point orChanging Its settingsWhen you replace an access point, perform network setup of the machine agai

Cannot Detect a Machine on a Network Cannot Detect the Machine When Setting up Network Communication The Machine Cannot Be Detected in the Wireless LA

Cannot Detect the Machine When Setting up NetworkCommunicationIf the machine could not be detected on the network when setting up the network communic

Cannot Detect the Machine with the Wireless LAN: Check 1Are the machine and network device (router, access point, etc.) turned on?Make sure that the m

Cannot Detect the Machine with the Wireless LAN: Check 2Are the computer and network device (router, access point, etc.) configured andcan the compute

Cannot Detect the Machine with the Wireless LAN: Check 3Is the wireless LAN setting of the machine enabled?Make sure that the Wi-Fi lamp of the machin

Cannot Detect the Machine with the Wireless LAN: Check 4Is the machine connected to the access point?By using the operation panel of the machine, make

Problems with Printing Printing Does Not Start Paper Jams Paper Does Not Feed Properly/"No Paper" Error Occurs Cannot Print on the Disc Labe

Cannot Detect the Machine with the Wireless LAN: Check 5Does the firewall function of your security software or operation system forcomputer interfere

Cannot Detect the Machine with the Wireless LAN: Check 6Check the settings of the access point.Check the settings of the access point for the network

Cannot Detect the Machine with the Wired LAN: Check 1Is the LAN cable connected, and are the machine and the router turned on?Make sure that the LAN c

Cannot Detect the Machine with the Wired LAN: Check 2Are the computer and the router configured and can the computer connect to thenetwork?Make sure t

Cannot Detect the Machine with the Wired LAN: Check 3Is the wired LAN setting of the machine enabled?By using the operation panel of the machine, conf

Cannot Detect the Machine with the Wired LAN: Check 4Is the machine connected to the router?By using the operation panel of the machine, make sure tha

Cannot Detect the Machine with the Wired LAN: Check 5Does the firewall function of your security software or operation system forcomputer interfere wi

Cannot Detect the Machine with the Wired LAN: Check 6Check the settings of the router.Check the settings of the router for the network connection such

The Machine Cannot Be Detected in the Wireless LAN• Check 1: Make sure that the machine is turned on.• Check 2: Is Change wireless/wired in LAN settin

• Check 11: Make sure that the network settings of the computer arecorrect.Make sure that the computer can communicate with the printer and the access

Problems with Printing Quality Print Results Not Satisfactory Ink Is Not Ejected

The Machine Cannot Be Detected in the Wired LAN• Check 1: Make sure that the machine is turned on.• Check 2: Is Change wireless/wired in LAN settings

Other Problems with Network Forgot an Access Point Name, SSID, or a Network Key The Message Is Displayed on the Computer Screen During Setup The Admin

Forgot an Access Point Name, SSID, or a Network KeyCannot Connect with an Access Point to Which a WEP/WPA/WPA2 Key Is Set (You Forgot theWEP/WPA/WPA2

The Message Is Displayed on the Computer Screen DuringSetupThe Enter Password Screen Is Displayed During SetupThe Screen for Setting the Encryption Is

The Admin Password Set to the Machine Was ForgottenInitialize the LAN settings.How to Restore the Machine's Network Settings to Factory DefaultAf

Checking Information about the NetworkChecking the IP Address or the MAC Address of the MachineChecking the IP Address or the MAC Address of the Compu

Packets Are Sent SteadilyWhile IJ Network Scanner Selector EX is enabled, it periodically transmits packets to check whether it cancommunicate with th

How to Restore the Machine's Network Settings to FactoryDefaultImportantNote that initialization erases all network settings on the machine, and

Problems with Printing Printing Does Not Start Paper Jams Paper Does Not Feed Properly/"No Paper" Error Occurs Cannot Print on the Disc Labe

Printing Does Not Start• Check 1: Make sure that the power plug is securely plugged in, thenturn the machine on.While any lamp on the operation panel

Problems with Scanning Problems with Scanning Scan Results Not Satisfactory Software Problems

3. Open the properties of the printer driver for the machine.• In Windows 7, right-click the "Canon XXX Printer" icon (where "XXX"

Paper JamsWhen paper is jammed, a troubleshooting message is displayed automatically. Take the appropriate actiondescribed in the message.• When a Sup

Paper Does Not Feed Properly/"No Paper" Error Occurs• Check 1: Make sure that paper is loaded.Loading Paper• Check 2: Make sure of the follo

• Check 7: Clean the paper feed roller.Cleaning the Paper Feed RollerNoteCleaning the paper feed roller will wear the roller, so perform this procedur

Cannot Print on the Disc LabelDisc Label Printing Does Not StartDisc Tray Does Not Feed ProperlyDisc Tray JammedDisc Label Printing Does Not Start• Ch

Cannot Print Properly with Automatic Duplex Printing• Check 1: Is the setting for automatic duplex printing selected?Make sure that the Duplex Printin

Copying/Printing Stops Before It Is Completed• Check 1: Is the inner cover (the cover of the disc tray) opened whileprinting on paper?Close the inner

Cannot Print Properly from a Wireless Communication Device• Check: Is printing possible through Bluetooth communication?Confirm that your mobile phone

Problems with Printing Quality Print Results Not Satisfactory Ink Is Not Ejected

Print Results Not SatisfactoryIf the print result is not satisfactory due to white streaks, misaligned lines, or uneven colors, confirm thepaper and p

Problems with Faxing Problems Sending Faxes Problems Receiving Faxes Cannot Send a Fax Clearly Telephone Problems

Paper Is Smudged/Printed Surface Is ScratchedBack of the Paper Is SmudgedVertical Lines Are Printed on the Sides of the PrintoutColors Are Uneven or S

Cannot Print to End of Job• Check 1: Select the setting not to compress the printing data.If you select the setting not to compress the printing data

Part of the Page Is Not Printed• Check: When performing automatic duplex printing, the reason belowis possible.When performing automatic duplex printi

No Printing Results/Printing Is Blurred/Colors Are Wrong/WhiteStreaks No Printing Results Printing Is Blurred Colors Are Wrong

White Streaks•Check 1: Did you confirm the paper and print quality settings?Print Results Not Satisfactory• Check 2: Check the status of ink tanks. R

• Check 5: When using paper with one printable surface, make sure thatthe paper is loaded with the printable side facing down.Load paper with the prin

Lines Are Misaligned•Check 1: Did you confirm the paper and print quality settings?Print Results Not Satisfactory•Check 2: Perform Print Head Alignmen

Line Does Not Print or Prints Partially• Check 1: Is the Page Layout Printing performed or the Binding marginfunction used?When the Page Layout Printi

Image Does Not Print or Prints Partially• Check 1: Select the setting not to compress the printing data.If you select the setting not to compress the

Printed Paper Curls or Has Ink Blots Printed Paper Has Ink Blots Printed Paper Curls•Check 1: Did you confirm the paper and print quality settings?Pri

Problems with the Machine The Machine Cannot Be Powered On Cannot Connect to Computer with a USB Cable Properly Cannot Communicate with the Machine wi

Paper Is Smudged/Printed Surface Is Scratched Paper Is SmudgedThe Edges of Paper Are Smudged Printed Surface Is Smudged Printed Surface Is Scratched•C

1. Roll up the paper in the opposite direction to the paper curl as shown below.2.Check that the paper is now flat.We recommend printing curl-correcte

3. Drag the Intensity slide bar on the Color Adjustment sheet to adjust theintensity.• When copyingSetting Items•Check 6: Is printing performed beyond

3. Click the Maintenance tab and then Custom Settings.4. Drag the Ink Drying Wait Time slide bar to set the wait time, and then click OK.5. Confirm th

Back of the Paper Is Smudged•Check 1: Did you confirm the paper and print quality settings?Print Results Not Satisfactory•Check 2: Is the paper feed r

Vertical Lines Are Printed on the Sides of the Printout•Check: Is the size of the loaded paper correct?The vertical lines may be printed in the margin

Colors Are Uneven or Streaked Colors Are Uneven Colors Are Streaked•Check 1: Did you confirm the paper and print quality settings?Print Results Not Sa

• Check 3: Perform Print Head Alignment.Aligning the Print HeadNoteIf the problem is not resolved after performing the Print Head Alignment, perform P

Ink Is Not Ejected• Check 1: Has the ink run out?Check the Support Code on the LCD and take the appropriate action to resolve the error.Support Code L

Problems with Scanning Problems with Scanning Scan Results Not Satisfactory Software Problems

Problems with Installation/Downloading Cannot Install the MP Drivers Easy-WebPrint EX Does Not Start Up or Easy-WebPrint EX Menu Does Not Appear How t

Problems with ScanningScanner Does Not WorkScanGear (Scanner Driver) Does Not StartError Message Appears and the ScanGear (Scanner Driver) Screen Does

Scanner Does Not WorkCheck 1: Make sure that your scanner or printer is turned on.Check 2: Connect the USB cable to a different USB port on the comput

ScanGear (Scanner Driver) Does Not StartCheck 1: Make sure that MP Drivers is installed.If not installed, install MP Drivers using the Setup CD-ROM.Ch

Error Message Appears and the ScanGear (Scanner Driver)Screen Does Not AppearCheck 1: Make sure that your scanner or printer is turned on.Check 2: Tur

Cannot Scan Multiple Items at One TimeCheck 1: Make sure that the items are placed correctly.Placing Items (When Scanning from a Computer)Check 2: Che

Cannot Scan Properly with Auto ScanCheck 1: Make sure that the items are placed correctly.Placing Items (When Scanning from a Computer)Check 2: Multip

Slow Scanning SpeedCheck 1: To view the image on a monitor, set the output resolution toaround 150 dpi. To print, set it to around 300 dpi.ResolutionC

"There is not enough memory." Message Is DisplayedCheck 1: Exit other applications and try again.Check 2: Reduce the resolution or output si

Computer Stops Operating during ScanningCheck 1: Restart the computer, reduce the output resolution in ScanGear(scanner driver) and scan again.Refer t

Scanner Does Not Work after Upgrading WindowsCheck: Disconnect the USB cable, then uninstall (delete) and reinstall MPDrivers and IJ Scan Utility.• St