Canon 9080C - DR - Document Scanner Manual de usuario descargar pdf (Pagina 23)

DR-7580/9080C Release Letter 23 Version 2.0 June 2005

Systems Support And Services Information

Technical Support

In the event assistance is required by an Authorized Sevicer for the support of the DR-

7580/9080C, Canon USA’s Technical Support Center will provide support and problem

escalation. The Technical Support Center will provide second level support for Authorized DR-

7580/9080C Servicers only. A valid Support ID and DR-7580/9080C serial number is required to

access the Technical Support Center. Hardware support is available Monday through Friday,

9:00am-8:00pm Eastern Time and software and connectivity support is available Monday through

Friday, 9:00am-6:00pm Eastern Time. Please see the DR-7580/DR-9080C Service Guide for

complete details. If you are not an authorized servicer for DR products, please contact your

Canon representative should you wish to become authorized.

End User Product Support

In the event assistance is required by an end user for the support of the DR-2580C, a reseller or

end user can contact the Canon USA Help Desk (CITS) at 1-800-423-2366. CITS works at the

Canon Call avoidance center with the objective to reduce the number of onsite service visits.

CITS will take the first call from resellers and end users and provide comprehensive support as

follows:

• Answer product related questions

• Provide pre- and post-sales support including purchase recommendations

• Perform troubleshooting

• Assist with set-up and testing the unit

• Reload software and drivers

• SCSI card recommendations

Canon World Wide Web Site

Another service available through Canon U.S.A. support is the Canon World Wide Web site. In

addition to providing information on all Canon products, an area is provided for download of the

latest versions of the drivers.

The Canon, USA World Wide Web site, is located @ http://www.usa.canon.com

Internet Systems and Technical Support

Canon USA’s Systems and Technical Support Division provides high quality e-Support via the

internet and is only available for Canon USA Authorized Services. Canon e-Support is designed

to give Authorized Servicer Technicians access to technical support information via the

Worldwide Web. Please refer to the DR-7580/DR-9080C Service Guide for details.

Service Training and Authorization Policy

Please refer to the DR-7580/DR-9080C Service Guide.

Canon U.S.A Limited Warranty Conditions

Please refer to the DR-7580/DR-9080C Service Guide.

1 2 ... 18 19 20 21 22 23 24

Sin comentarios

Canon 9080C - DR - Document Scanner Manual de usuario Pagina 23